Proactive Planning
Your Account Manager and vCIO, or virtual CIO, meet with you on a quarterly basis to discuss the next 3-24 months. Is your IT environment properly equipped to support your organization as it matures? Are you planning a large-scale project, such as a cloud migration? How will that project be managed from a business as well as technical perspective? High-level consulting with a vCIO provides a forward-looking plan to scale your environment seamlessly.
Dedicated Engineer Teams
No tiered help desk here; you get a team of high-level engineers dedicated to your organization. Each engineer is capable of handling your IT issues without need for escalation. Whether you need remote or on-site support, our team has your back. You also get a dedicated Account Manager and your personal support phone number.
Unlimited Support
Hours
Our Managed IT Services agreements come with unlimited engineer support; their job is to do what it takes to fix the issue. Our internal rule is to always do what’s best for the client.
Our Managed IT Services plans also include:
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24/7 Monitoring and Notification of Network Uptime
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Network Administration & Preventative Maintenance
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Upgrading & Patching of Software & Firmware on Servers & Network Equipment
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Asset & Document Management on the ITSM & ITIL Framework
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Procurement
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Vendor Management
Who we are.
Our mission is to impact the lives touched by
technology. To that end, our vision is to help 6,000 businesses realize their goals through technology.
What we do.
UVAA Solutions offers managed IT services , SAP Implementations and Infra services to help organizations reduce IT costs and downtime, increase efficiency by up to 40%, and protect against cyberattacks.
